FAQ
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Frequently Asked Questions (FAQ)
Please read these FAQs before contacting us for support. If you did not find answers to your questions here, you may contact us at our customer support or email to us at our customer support email id
Payments
Online payments are monitored by payment gateway provider for any suspicious activity and the transactions are verified through extensive checks.
You can choose to pay for your order with any Visa, MasterCard or Maestro Debit Card.
Currently we don’t offer COD option for payment.
You may call us at +91 9302 200 400 or write to us at support@radonenterprises.com for any clarifications needed.
Delivery
We usually ship orders 1-2 business days after the order is placed. In case your order hasn’t been shipped within this time and you did not receive any update on the delayed shipment, please contact our Customer Support so that we can look into it.
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
All orders are shipped through reputed courier service providers who deliver the packages to your doorstep. We closely analyse and monitor the quality of delivery service provided by the delivery partners and we use only the qualified partners.
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time. Overall, they make a total of 3 attempts to deliver an order.
Once your order gets shipped, a tracking ID gets generated. You can find this in the ‘Orders’ section. We will also send you tracking URL of the delivery partner. You can track from the partner’s website by clicking on the link we provided.
We may ship through below partners but not limited to
- E-Kart – www.ekartlogistics.com
- Gati – www.Gati.com
- Delhivery – www.delhivery.com
- Blue Dart – www.bluedarttrackings.in
- Ecom – www.ecomexpress.in
- DotZot – www.dotzot.in
- Speed Post – India Post – www.indiapost.gov.in
When returning a product, it is important to select the correct reason for the return and ensure that the item being returned meets the criteria for the selected reason code. This is because delivery executives are responsible for performing checks on the returned product and will refuse to pick up the item if it does not meet the specified criteria. If this happens, it is advisable to ask the delivery executive for the reason for the pickup denial to avoid similar incidents in the future. By following these guidelines, you can help ensure a smoother return process and minimise the chances of your return being rejected.
In the event that the delivery of your order is delayed, a new delivery date will be communicated to you via SMS/email. Or you may contact our customer support for further assistance.
See if any of your neighbours/friends/relatives/house owners/security guards have collected your product on your behalf.
Wait until the end of the day— sometimes packages can reflect delivered while still in transit.
In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
Returns
You can return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
You can return an opened package if the product is found defective. You are expected to do so within 7 days of the delivery. You may contact our customer support to process your return.
You may claim a refund or replacement for the returned product. Please contact our customer support or write to us on the customer support mail id.
We ship the product as it is received from the manufacturer. In the event of a defective product, you may contact our customer support to get it replaced.
